Snowball (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Snowball mobile application, website, and related services (collectively, the “Service”).

By using Snowball, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

  • Name

  • Email address

  • Account login details

  • Profile information

  • Any data you input into the app (e.g., debt balances, payment amounts)

B. Automatically Collected Data

When you use Snowball, we may automatically collect:

  • IP address

  • Device type and operating system

  • Browser type

  • Usage statistics (pages visited, app interactions)

  • Crash data or diagnostic information

C. Financial Data

You may choose to enter sensitive financial information (e.g., loan amounts, interest rates).
We do not access your bank accounts or pull financial data from external institutions unless you choose to connect them via a secure third-party service.

D. Cookies & Tracking Technologies

See our separate Cookie Policy page.

2. How We Use Your Information

We use your information to:

  • Provide and maintain the Service

  • Help you track debt and financial progress

  • Personalize the user experience

  • Improve app performance and functionality

  • Respond to support requests

  • Send updates, notifications, or service announcements

  • Analyze usage for enhancements or debugging

We do not sell personal information.

3. How We Share Information

Your information may be shared only in the following cases:

A. Third-Party Service Providers

We may share information with:

  • Hosting providers

  • Analytics tools

  • Payment processors

  • Customer support systems

These providers are required to protect your data.

B. Legal Requirements

We may disclose data if required by law (e.g., subpoena, court order).

C. Business Transfers

If Snowball is acquired or merges with another company, data may be transferred as part of the transaction. You will be notified.

4. Data Security

We use administrative, technical, and physical safeguards to protect your information, including:

  • Encryption

  • Secure servers

  • Limited employee access

  • Secure authentication

However, no system is 100% secure, and we cannot guarantee complete protection.

5. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access your information

  • Update or correct your data

  • Delete your account

  • Request data portability

  • Opt out of marketing communications

To exercise your rights, email us at: app.snowball.info@gmail.com

6. Children’s Privacy

Snowball is not intended for users under 18.
We do not knowingly collect data from children.

7. Data Retention

We retain your information for as long as:

  • Your account remains active, or

  • It is needed to provide the Service

You may request deletion at any time.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through the app or via email.